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December 31, 2007

A tale of two markets: Wal-Mart ends DRM'd video service; Amazon adds Warner Music in MP3

A nice portrait juxtaposing trends in mainstream digital content markets:

1) Amazon to Sell Warner Music Minus Copy Protection

2) Wal-Mart cancels movie download service

In the music biz, Warner joins EMI and Universal in offering DRM-free music downloads, making SonyBMG the last hold-out among the major recording labels.  Hard to imagine they wont break before the end of 2008.

On the video side, yet another DRM-laden online video business dies a quiet death. Why won't people use them?  Well, for one, their download speeds tend to be somewhat slow and two, according to the article above:

Videos purchased on Walmart.com can be played using the Microsoft Windows Media Player or the Wal-Mart Video Download Manager, but cannot be transferred to a computer other than the one used to download them, according to the site.

Once again, digital media retailers mistakenly believe consumers will adopt new technologies that offer less flexibility and fewer options than current ones.  If I buy a DVD, I own it and can play it on most any DVD player or computer.*  So why would I "upgrade" to a service that restricts me to a single device? Why pay more for less?

The bottom line: Music companies are finally giving customers what they want - DRM-free content. Video companies are still towing the DRM line and failing.  I doubt this trend will change in 2008, but its an interesting study in contrasting approaches to new business models for online content distribution.

* Yes, yes, I know they have to be DVD-CCA approved, but most computers these days come with a software player that is and stand-alone players are under $40 and widely available.  This is, of course, notwithstanding the DVD-CCA's severe contractual restrictions on competition and innovation that pose their own threats to economic growth in the DVD market.

December 20, 2007

David Byrne's Survival Strategies for Emerging Artists — and Megastars

For those who haven't seen this, David Byrne (formerly of the Talking Heads) has written an excellent article for Wired on the current and future state of the music industry (David Byrne's Survival Strategies for Emerging Artists — and Megastars).  Definitely worth checking out, especially the audio interviews with Brian Eno, Mac McCaughan of Superchunk and Merge Recrods, and Radiohead's Managers.

Burst.com patents DVR time-shifting

Burst.com has just been issued an interesting patent on a System and Method for Time-shifted Program Viewing.  Here's Claim One:

1. A method for time-shifted viewing of audio/video programs comprising:

  • receiving one or more audio/video programs from one or more sources, wherein the one or more audio/video programs are associated with data about the programs, the data about the programs provided over a network connection;
  • storing each of the one or more audio/video programs as program data in one or more cyclic buffers, whereupon being filled the one or more cyclic buffers begin replacing the oldest of the program data with the newest program data; and
  • simultaneously providing playback control of the program data independently from storing the one or more audio/video programs, wherein time-shifted viewing is delayed viewing of the one or more audio/video programs currently being received from the one or more sources, the viewing of which may be initiated and controlled simultaneously with the storing of the one or more audio/video programs, and wherein one or more device configuration settings may be configured via a user interface over the network connection, wherein the network connection comprises an Internet connection.

In other words:

  • Receiving a TV program (and associated metadata) over a network;
  • Storing the program in memory and deleting the oldest program first;
  • Allowing the user to watch recorded programs while you store new ones; and
  • Allowing a user to configure the device over a network/Internet connection.

Now, according the face of the patent, Burst filed this in 1998, so they are likely claiming to have invented it pretty early on in the DVR world.  But I can't believe that such basic technology wasn't around or obvious, even back then.

December 18, 2007

Should Yahoo! be able to patent "smart drag and drop"? How you can help the US Patent Office reject a bogus patent claim

The Peer-To-Patent Project is a new initiative by New York Law School's Do Tank in cooperation with the U.S. Patent Office to use open source and open knowledge techniques to help stop the deluge of bad software patents in America.  The project works by posting new software patent applications that have been voluntarily submitted by their inventors and asking the public to comment on them. It has been endorsed by such open source and Internet luminaries as Tim O'Reilly and PJ from Groklaw.

Participants can point out prior art, explain technological concepts, or even opine on whether a certain technique is obvious (and thus non-patentable) or not. After two months of commenting, the top submissions are sent off to the Patent Office to help them decide whether or not to grant the patent.

So what does this have to do with you? Well, there have been a series of new applications hitting the PtP site lately, some of which are pretty broad and outrageous.  For example, check out this one from Yahoo! claiming to have patented "smart" drag-and-drop technology.  Here's claim one:

A computer-implemented method for manipulating objects in a user interface, comprising:

  • providing the user interface including a first interface object operable to be selected and moved within the user interface; and
  • in response to selection and movement of the first interface object in the user interface, presenting at least one additional interface object in the user interface in proximity of the first interface object, each additional interface object representing a drop target with which the first interface object may be associated.

That's it.  You drag, you drop, you infringe.  Crazy, eh?  Well time to do something about it.  If you have examples of drag and drop interfaces that can invalidate this claim, go to the PtP site and submit them here (heads up: some registration required).  Your submissions could mean the difference between Yahoo! getting a bogus patent or not. So if you hate overbroad software patents, now is the time to act. There are only 36 DAYS LEFT to submit prior art to the PTO on this patent.

p.s .If you want to participate in PtP more broadly, there's a tutorial on how to do it here.

Satisfaction hosts Customer Service Summit on Feb. 4 in SF

FYI, for those interested in how to get better customer service online, Satisfaction Unlimited is hosting a Customer Service Summit. in San Francisco on February 4th. (Disclaimer: I'm an investor in the company).

The lineup looks pretty interesting, with speakers and workshop leaders from a lot of different industries talking about how to cut through BS and really give the people what they want (e.g. better answers, better products, and a real human being on the other end).

December 17, 2007

Should Copyright Owners Have to Give Notice About Their Use of Technical Protection Measures?

DRM is a controversial topic, to say the least.  One of the less-discussed aspects of DRM (and other technological protection measures) is the appropriate standard of notice that consumers should get before they purchase a DRM'd product.  As another recent article suggests, inadequate notice can cause serious consumer harm.

To address this problem, Professor Pam Samuelson and I have written a new article: Should Copyright Owners Have to Give Notice About Their Use of Technical Protection Measures? in which we discuss the various problems consumers face when notice is inadequate and some possible solutions for fixing it.  Here's the abstract:

Consumers expect to be able to do at least as much with digital content as they have been able to do with analog content, and more. Yet, some copyright owners are using technical protection measures to thwart certain consumer uses of digital content, and rarely do they give effective notice to consumers about these technical restrictions. This article identifies six types of consumer harms that have occurred from inadequate notice, including lack of expected interoperability, privacy invasions, security vulnerabilities, anti-competitive lock-out as to compatible systems, risks of inadvertent anti-circumvention liability, and unanticipated changing terms and discontinued service. It discusses a range of options for responding to the notice inadequacy problem, from trusting the market to substantive regulation that would forbid use of certain kinds of TPM restrictions (such as those that invade user privacy). Because the market has yet to yield effective notice to consumers of TPM restrictions, the article recommends that the Federal Trade Commission investigate the deployment of TPMs in digital content and make recommendations for standard notices that should be provided to consumers about the TPM restrictions.

Copyright, fair use and the struggle against online image misappropriation

Lane Hartwell is an exceptionally talented freelance photographer and a friend of mine. She's one of a new generation of phototakers who are attempting to embrace the Internet and online photo-sharing sites like Flickr, posting most if not all of their photos for people to see and using more flexible copyright licenses such as Creative Commons.  As part of this world, Lane has become fairly well-known as one of the main photographers of the Web 2.0/San Francisco technology scene.

Yet, despite their goodwill and openness, photographers like Lane are running into a constant problem: the misappropriation of their images, often without any attribution.  In particular, Hartwell recently expressed frustration at one of her images being used in a recent "spoof" video of Web 2.0 startups by The Richter Scales called Here Comes Another Bubble, a series of images of startup whizkids and parties set to a tune and lyrics similar to Billy Joel's "We Didn't Start the Fire."  Scott Beale has a nice roundup of the situation and the reactions to it here.

A number of folks have asked me whether the use of Lane's photo in the video was copyright infringement or fair use.  First, let me say that as a friend of Lane's, I'm quite sympathetic to her plight and her frustrations with people taking and using her photos without attribution or permission. There are, of course, often extenuating circumstances, but I think it was rude and disrespectful not to at least inform her that the photo was in the video and attribute it to her therein. However, I can't say that the Bubble Video is illegal.

U.S. Copyright law is and always has been a balance between the rights of original creators and the rights of the public and subsequent creators to use copyrighted material. No one person ever has absolute rights under the law to control every use of a copyrighted work.  This applies to you, me, Lane, Disney, Google -- everyone.  For example, anyone can take a snippet of this blog post and copy it into their own blog post or email for the purposes of commenting on what I have to say.  They can do this without my permission and without even attributing it to me or providing the URL. (Whether they should attribute and link, OTOH, is an ethical matter discussed below).

This balance is codified in the Copyright Act in Sections 106 (exclusive rights) and 107 (fair use).  Section 106 says that reproduction and display of another's copyright image can be infringement (I tend to avoid terms like "theft" and "stealing" as they generally do not map well to nonrivalrous concepts like intellectual property) and therefore illegal.  However, Section 107 tells us that "notwithstanding Section 106", there are certain kinds of reproductions and displays that are fair use and therefore, not an infringement or illegal -- even when used without the permission or attribution of the copyright owner. Such uses include but are not limited to parody, criticism, commentary, news reporting, educational use, etc.  To determine whether a particular use is a fair use, courts look at four main factors, including (1) the purpose of the use, (2) whether the original work was published and/or fictional, (3) the amount of the work taken, and (4) the potential harm to the market for the original work. Factors 1 and 4 are generally considered the most important.

So what would a court think of the Bubble Video's use of Lane's photo? Hard to say for sure, but in the end, it probably is a fair use. On the one hand, the Video does use Lane's photo without permission or attribution.  Plus, this is how Lane pays her rent.  She takes and licenses photos for a living.  Uses like this, if they were to become widespread, could potentially undermine her livelihood and thus, her ability to take photographs like the one used in the video.  Thus, there is an argument under Factor 4 that this is not fair.

However, the other three factors probably weigh in the Video's favor.  First and foremost, what The Richter Scales did was what copyright law often calls "transformative use" -- using other people's copyrighted works in a new way that adds creativity and cultural value.  And while perhaps not a direct parody of Lane and her specific work, the inclusion of the photograph in the video was part of an overall commentary on the world that Lane photographs and the people in it. One could even argue that Lane is a part of that world herself and thus, implicitly part of the subject matter TRS intended to comment on.  (Note: I haven't talked to TRS, so I have no idea what they intended). Some courts have found fair use in similar cases involving Barbie dolls, use of concert posters in a book about the Grateful Dead, the Mastercard "Priceless" ad campaign, a Family Guy parody of Carol Burnett, and 2 Live Crew's cover of Roy Orbison's "Pretty Woman." Of course, other courts have come out differently, such as one decision over the use of Dr. Seuss-like rhymes in a book about the OJ Simpson murder trial.  Still, overall, I think a court would find the video transformative and thus, that Factor 1 weighed in its favor.

Factors 2 and 3 would also probably weigh in favor of the Video.  The photo is a published work depicting a factual occurrence (a person at a Web 2.0 event).  It's also being used for that purpose -- to comment on the person being at the event.  The amount of the photo taken is, of course, the whole thing, but with photographs its hard to apply this factor since few photos are useful in pieces.  Courts have also found that when it is necessary to use another person's entire copyrighted work to make your own commentary, that weighs in favor of fair use.  Given that three of the four factors are likely in the Video's favor (including the critical Factor 1), the Video is probably fair and not illegal.

So what's to be done, then, about online photo misappropriation? Well, despite being a lawyer and wanting to find a legal solution for every problem, I don't think looking to copyright law is actually the right approach here.  Copyright law isn't really built for resolving disputes between individuals like Lane and TRS. It's built for resolving expensive and highly profit-driven disputes between large full-scale commercial entities like movie studios, book publishers, software companies, or search engines -- entities with long-standing investments in the copyright system and in-house legal counsel to negotiate issues like licensing.

Ethics, on the other hand, might just be the right hammer for this nail.  Ethical behavior is behavior that leads to the "greater good." It goes beyond the mere moral choices of right or wrong and deals with the broader question of the correct choice for society as a whole.  If we, as an online society, want people like Lane to succeed in their work, to be successful and profitable photographers, we need to take care to promote them in a way that feels respectful and supportive.  We need to make sure they succeed so that they will continue to provide us with amazing photos and make them available online. Equally, if we want people like TRS to be able to make funny videos about the Bubble quickly and easily so everyone online can enjoy them, we must take care to allow creative uses of material without imposing draconian requirements before publication.

So what is the right ethical balance?  Well, I'm no Internet ethicist, of course, so I can 't really say what the proper ethical outcome should be for this or other similar situations.  However, for me, the idea of attribution and promotion have strong appeal.  They respect who the artist is and try to help them thrive in their work.  I also think ethical online users should consider tithing any financial gain from the use of other people's works back to the original creator -- in essence voluntarily offer to post-date royalties if the project amounts to anything profitable.  Such steps would, IMO, go a long way to building a stronger online creative community rather than tearing it down or apart.

EFF looking for new websmaster

If anyone knows a good candidate for the EFF webmaster job opening, please pass this along! It's a great gig with fantastic people and a chance to really make a difference.

---------------------------

The Electronic Frontier Foundation (EFF), an Internet civil liberties nonprofit organization based in San Francisco, is seeking a full-time webmaster to start immediately. This person will be responsible for managing content and building web features on eff.org, and helping to build and maintain EFF's web initiatives and campaigns.

The environment is fast-paced; the work is cutting-edge. A love of technology and familiarity with related civil liberties issues is a must.

The ideal candidate will have a broad range of experience in web production, including:

  • XHTML/CSS web design and implementation
  • Open-source web technology: PHP, Javascript, Unix, Apache, etc.
  • Graphics production, editing and optimization
  • An eye for clean user-centric web design and layout
  • Organizing and keeping track of large amounts of complex web content

Additional familiarity with any of these is a plus:

  • Drupal CMS
  • Subversion (or similar concurrent versioning system)
  • MySQL
  • Smarty
  • Flash/ActionScript
  • Writing blog posts, press releases, web content, etc.

Salary in the low $50s with benefits. To apply, send a cover letter and your resume with links to some samples of your work to webjob-at-eff-dot-org . Please send these materials in a non-proprietary format. No phone calls please!

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